Ralph's Orchard

If you receive a damaged product, please let us know within 48 hours of receiving it and send pictures. A full refund or exchange will be provided to the method of payment used at time of purchase only.

1. Only products purchased on our website can be returned for a refund or an exchange. Those purchased in a shop should be returned to the shop.
2. Returned items must be unused and in original condition. You are responsible for the return shipping charges.
3. Products can be returned to: 45 Sylvan Road, London SE19 2RU, United Kingdom
4. If you receive a damaged product, please let us know within 48 hours of receiving it and send pictures. A full refund or exchange will be provided to the method of payment used at time of purchase only.
5. Please always provide proof of purchase and return items (unless damaged) within 14 days, retaining your proof of delivery until we receive it.
6. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will be responsible for the cost of return postage. To start a return, you can contact us at info@ralphsorchard.com. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@ralphsorchard.com. Damages and issues Please inspect your order upon reception and contact us immediately with pictures if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.